Frequently Asked Questions

How do I search for an item?
There are several ways to search from our variety of nutritional supplements and Healthy Living products. Choose any one of the following:

If you know the item # (example: RG45), product name (example: Forward Plus) or primary ingredient name (example: glucosamine), please enter it in the product search box on the right side of the screen.
To search by health topic you may choose from the “Health Concerns” drop down list on the top navigation bar.
Or click “Shop Now” and navigate via:

Shopping Process

I have an item number, how can I place my order?
Enter the item number in the product search box on the right hand side of the page. This will put your item into the cart. Click "Continue Shopping" or "Check Out."

How do I place an order?
Place an order by adding items to your shopping cart. The steps to do this are:

Add any item to your shopping cart by clicking on the appropriate “Add” button located next to the price of the product. If you change your mind as you shop, you can remove the item later during the checkout process. Adding an item will put you in the “shopping cart.”
Hit “Continue Shopping” to add more items.
When you have finished shopping and have placed all the items you want in your shopping cart, verify your item purchases are accurate, make any adjustments necessary and click on “Proceed to Checkout.” If you are not logged in you will be prompted to choose one of the following:
- Log In
- Create an account (Why should I create an account?) or
- Proceed as Guest
On the Billing and Shipping page, choose a shipping option, provide us with your billing and shipping address and credit card information. We'll receive your order and start processing it immediately and you will receive a confirmation e-mail.

How do I change the quantity of an item already in my cart?
If you are already in the cart—type the new quantity into the quantity field and your cart will automatically be updated.
If you are not in the cart—click on the cart icon on the top right. Once you are in the shopping cart, type the new quantity in the quantity field and your cart will automatically be updated.

How do I use my coupon?
During the checkout process, on the billing and shipping page, you will be prompted to enter a promotion code. Once the code is entered, the cart will validate the promotion code and update the cart with appropriate promotion code savings. Note: Promotion codes may not be used with AutoDelivery or Healthy Living Products and Solutions orders. Only one promotion code per order.

When will I receive confirmation that my order is being processed?
After entering your payment information and clicking on the “Continue” button, you will proceed to a page to confirm your order. On this order confirmation page, click on the "Submit Order" button, which takes you to a page that serves as your receipt and should be printed out for your records. In addition, you will receive an e-mail confirming your order.

Will I receive confirmation that my order has shipped?
Yes, you will receive an e-mail when the order has shipped from the warehouse.

Can I place an order and have the shipment sent to an address other than mine?
Absolutely! On the billing and shipping page, you will be prompted to indicate whether your shipping address is the same or different than your billing address. If you indicate “different,” on the next page you will be prompted to choose a shipping address (if you already have multiple addresses in your account) or enter a new shipping address.

Warnings

Why is there a Prop 65 warning on my package?

In the State of California, there exists what is referred to as "Proposition 65." Proposition 65 is the California Safe Drinking Water and Toxic Enforcement Act of 1986. Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Since our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 600-plus elements that the California Air Resources Board considers a carcinogen or a reproductive toxicant. These elements include lead, brass, PVC, and a multitude of other everyday elements. There are penalties for not complying with Proposition 65. Failure to label products can result in a civil penalty of $2500 per day. The state of California allows private individuals to act as “bounty hunters” to seek products not having appropriate warning labels. These bounty hunters receive a percentage of whatever fine is imposed on the violator. The violator of Proposition 65 could be the manufacturer, distributor, or retailer of the offending product.

A company can be served with a Proposition 65 violation even if it does not do business in California itself. If the product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation. The label by no means indicates that our products will cause you to contract cancer or reproductive harm. When they are used properly, you will receive no harm from our products. For more information about Proposition 65, visit the Office of Environmental Health Hazard Assessment.

For a list of elements listed under Proposition 65, click here.

Online Account

Why should I create an account?
There are many reasons to create an account, including:

Save time! No more re-entering your name, address, and shipping information each time you place an order. Fill it once and you're done.
Let us keep track of your order history! Once you've set up an account, you can easily view what you've ordered and when you've ordered it. This includes supplements, healthy living products—even special reports! Now, we keep track of your order history right along with you! You will also be able to quickly reorder items you have purchased before.
Special enhancements just for AutoDelivery customers! If you find that you're loading up on one product or running out of another, just change your shipment frequency with a click of your mouse. No more phone calls necessary, and no more worrying that you have too many or too few of your favorite supplements. You can also store and update your shipping information right here!
Easy access to reports! Stop searching for those e-mails you received when you purchased your report—you will have permanent access to your online reports in your “My Reports” section.
Have your own confidential message box! This is where we'll send confidential messages from Dr. Whitaker about new health findings, special events, product launches, and more!

How do I create an account?
There are two ways to create an account:

Create an account anytime while on our site by clicking the “New Account Signup” button in the left navigation bar and continue with these steps:
- Fill out the form with your information and click submit.
- On the “Account Confirmation” page confirm your information. If incorrect click on “Make Changes”; otherwise click on “Create My Account.”
- You will receive an e-mail asking you to click on a link to “Activate” your account. This is done for your security so that someone else does not create an account for you. Click here for how we are securing your information.
Create an account during the checkout process. During the order process, you will be prompted to create an account. You will only need to complete the steps above and you will then be returned to your Shopping Cart to complete your order.

I forgot my password.
We can quickly generate a new password for you. Follow these easy steps:

Click on “Login Questions?” located in the left navigation bar.
A window will open titled “Password & Username Recovery.”
Click on “I forgot my password.”
You will be prompted to enter your username (if you haven't changed your username since you created your account, your username is the same as your e-mail address).
Next, you will be prompted to answer your security question.
A new computer-generated password will be sent to your e-mail address.
Login with your new password.
Make sure to change your password to something you can remember by going to “My Account” (How do I change my password?).

I forgot my username.
If you haven't changed your username since you created your account, your username is the same as your e-mail address. However, if you did change your username, follow these steps to retrieve your username:

Click on “Login Questions” located in the left navigation bar.
A window will open titled “Password & Username Recovery.”
Click on “I forgot my username.”
You will be prompted to enter your e-mail address.
Your username will be sent to your e-mail address.
Login with your username and password.

I created an account but never received an activation e-mail.
Follow these steps to get a new activation e-mail:

Click on “Login Questions” located in the left navigation bar.
A window will open titled “Password & Username Recovery.”
Click on “Resend my activation e-mail.”
You will be prompted to enter your e-mail address.
An activation e-mail will be sent to your e-mail address.

I just requested my activation e-mail but I still haven't received it.
The e-mail may have been caught in your spam filter. Update your spam setting to “white-list” drwhitaker.com. What is "white-listing?" and How do I “white-list” drwhitaker.com?

How do I update my username or password?
Log into your account and click on the “My Account” link in the left navigation bar. Click on the link to “Change your username or password” on the “My Profile” tab.

To make changes to your username you will need to enter your password and security answer.
To make changes to your password, you will need to enter your old password, new password, and security answer.

How do I update my address?
Follow these steps:

Log into your account and click on the “My Account” link in the left navigation bar.
Click on the link to “Update your name or address” on the “My Profile" tab.
Click on the drop down in the shipping addresses section—the first address listed here is your preferred address; select that and make the changes.
Then click on “Save Address.” Note: This will only update the addresses available to you during checkout. For instructions to update the address for your AutoDelivery information, click here. For instructions to update the address for your newsletter, click here.

How do I update my e-mail address?
Follow these steps:

Log into your account and click on the “My Account” link in the left navigation bar.
Click on the link to “Update your e-mail address” on the "My Profile" tab.
Update the e-mail address as needed. You will also need to provide your current password and security answer.

Can I add multiple mailing addresses to my account for easy access later?
Yes! Here is a step-by-step guide:

Log into your account and click on the “My Account” link in the left navigation bar.
Click on the link to “Update your name or address” on the "My Profile" tab.
In the shipping address section, enter a new address name (for example, "home" or "work" or "mom") and enter the new address and click on “Save address” link.

I purchased an online report—where can I find it?
Log into your account and click on the “My Account” link on the left navigation bar, then click on the “My Reports” tab.

Order History

How do I view my order history?
You must have an account with us to view your order history. If you don't have an account, click here to create one. Log into your account and click on the “My Account” link in the left navigation bar and then click on the “Order History” tab. From within the “Order History,” you will be able to:

Refill a previous order
Update your AutoDelivery address
Update your AutoDelivery order frequency
Renew your newsletter subscription
Update your newsletter delivery address

I have made a purchase by phone/mail, but I cannot view my order history.
If you have not provided an e-mail with your order, please contact customer service at 1-888-886-8213.

Payment Options

What are my payment options?
We accept the following credit cards online: Visa, MasterCard, Discover, and American Express.

E-mails and E-letters
What is “whitelisting”?
Disreputable retailers have created a problem for honest online businesses by sending unsolicited, unwanted advertising e-mails, commonly known as "spam.” It's reached such proportions that most e-mail services and Internet service providers (ISPs) have put some sort of blocking or filtering system in place or begun relying on self-proclaimed “blacklists” to tell the good guys from the bad.

At DrWhitaker.com, we applaud their intention to protect you from spam. But everyone agrees that the current systems for stopping spam are far from a perfect solution. They often mistakenly block e-mail that you've requested. The more responsible anti-spam activists are working hard to cut down on these "false positives." In the meantime, you might unexpectedly find your reputable Dr. Whitaker e-letters and offers are being mistakenly blocked.

As it happens, there's something you can do to keep your Dr. Whitaker e-mails from falling into the false positive trap. Through a simple process known as whitelisting, you can flag your Dr. Whitaker e-mails and offers so that they are never at the risk of being blocked.

How do I “whitelist” drwhitaker.com?
Every e-mail system is different. Below are instructions for some of the more popular ones. If your ISP isn't here, please contact its customer service representatives for instructions. (Please also forward the answer to us, and we might add it here.)

One vital thing you can do that helps no matter what e-mail system you're using is this: Add the address in the "From" line of your most recent Dr. Whitaker e-mail to your address book.

To find instructions for your e-mail provider or software, click on the appropriate option below:

Gmail
Yahoo
Hotmail
AOL
Outlook
Outlook Express
Eudora
Netscape Mail
Others

Gmail
To ensure that your Dr. Whitaker e-mails are delivered to your Gmail inbox, you can instruct Gmail to filter it to your inbox. Here's how:

Go to your Gmail account.
Click on "Create Filter" located at the top center of the page in small print.
In the section under create a filter called "Choose Search Criteria" add the from line.
Click "Next Step."
Select where you want the e-mail to go.
Click "Create Filter."